Exchanges and returns

CHANGES

To request an exchange of a purchase at www.flowerswimear in your physical store or through your social networks, remember that you have up to sixty (15) days after the delivery date of your order. Within this period you must send your change request to sales@flowerswimwear.com www.flowerswimwear.com , en su tienda física o a través de sus redes sociales de forma  recuerda que tienes hasta sesenta (15) días después de la fecha de entrega de tu orden. En este plazo usted debe hacer llegar su solicitud de cambio al correo sales@flowerswimwear.com

The products purchased at www.flowerswimwear.com can be exchanged in their physical store in the city of Cali. For these changes it is necessary to provide the ID number of the person who made the purchase and all the data corresponding to the initial order, the Products must be in perfect condition, with the Labels and without any sign of having been used, our support team will indicate the steps to follow to collect the package. www.flowerswimwear.com pueden ser cambiados en su tienda físicas en la ciudad de Cali.. Para estos cambios es necesario proporcionar el número de cédula de la persona que realizó la compra y todos los datos correspondientes al pedido inicial, los productos deben estar en perfecto estado, con las Etiquetas y sin ningún signo de haber sido utilizados, nuestro equipo de soporte le indicará los pasos a seguir para la recolección del paquete.

You must keep in mind that if you exchange the product for another product of lower value than the initial purchase, the remaining balance will be maintained as a credit balance for your next purchase; since there is no refund of money.”

Flower Swimwear S.A.S is not responsible for the loss of packages with returned items. If the exchange is accepted, an exchange for size, exchange for another item or a balance in favor of the customer will be offered to make a new purchase through www. .flowerswimwear.com (this credit balance will be valid for 1 month from the time of issuance), but there will be no refund of money. Purchases of promotional items will only be offered an exchange for size, if there is no stock, a credit will be given. www.flowerswimwear.com (este saldo a favor tendrá una vigencia de 1 meses a partir del momento de emisión), pero no habrá lugar a devolución de dinero. A las compras de artículos en promoción solo se les ofrecerá cambio por talla, en caso de no haber existencias, se dará un saldo a favor.

RIGHT OF WITHDRAWAL

Aplica sólo para compras realizadas a través dewww.flowerswimwear.com  To request a reversal of the money you paid for your purchase, we inform you that, in accordance with current regulations, your request must meet the following requirements.

Submit a formal claim within 5 days of receiving the product, in writing through one of our customer service channels, to the email sales@flowerswimwear or by sending a WhatsApp message to the number +573156251161, our team of Support will tell you the steps to follow to return your money. sales@flowerswimwear o enviando un mensaje de WhatsApp al número +573156251161, nuestro equipo de soporte le indicará los pasos a seguir para hacer la devolución de su dinero.

The refund of the price paid will be made within a maximum period of 30 calendar days from the moment it is exercised and the product is delivered.

• The item must be sent by the customer by the same means and in the same conditions in which it was received, that is, with all its original packaging, parts, accessories, and labels attached to it without alteration and without any sign of having been used. and the expenses incurred in the transportation logistics to the Flower Swimwear facilities and the others involved in the return of the goods will be assumed by the buyer. After submitting the claim, our customer service advisors will tell you where to send the product. package, this varies from Depending on where you are located, the product must undergo quality inspection to verify compliance with the terms described in this policy.

WARRANTY

It is the obligation that FLOWER SWIMWEAR S.A.S has with buyers to guarantee the quality, suitability, safety, good condition and functioning of the products sold through www.flowerswimwear.com www.flowerswimwear.com

The term of the warranty for items purchased through our website, due to defects in quality, suitability and safety -Unless something different is specifically indicated on the portal in relation to a product- is ninety (30) days. calendar counted from the delivery date.

When making a claim, we recommend that you deliver the clean product to our work team.

To address claims related to the product warranty, the goods subject to claim may be made available to FLOWER SWIMWEAR S.A.S in any of our stores or if it is an online purchase, you must write directly to sales@flowerswimwear.com or to WhatsApp +57 3156251161 to attend to the warranty request.

Any warranty claim must be analyzed by the area in charge, which will determine whether or not it comes from (after analyzing the property that is the subject of the claim) and a response will be given within a period of 15 business days, in accordance with the law.