Shipping & Delivery

At www.flowerswimwear.com it is our commitment to meet delivery times, therefore if you are not present to receive it on the day your order arrives, the carrier will be authorized to leave it at the gate or with someone who is in the indicated address, it is not essential that the same person who makes the purchase is the one who receives the order, unless you notify us through one of our customer service channels, we know how important it is for you and that you would not like to wait until next opportunity receive it.

At FLOWER SWIMWEAR S.A.S., we want to guarantee that your order is delivered within the agreed time. If we need to contact you to notify you of any news about the order and within a month we cannot find you, we will proceed with the refund of the money. If the payment was made by credit card, MercadoPago is requested to reverse the payment. If it was made with a debit card, we will send a voucher or credit note to your personal email address registered with the purchase with a balance in favor of the value of your purchase, the which will be valid for 6 months once issued. The shipping value is not included in the value of the products, this will be informed during the purchase process at check-out, after entering the delivery address of your order. On specific occasions, due to commercial strategies, shipping will be free, this will be announced on the website in current promotions.
At FLOWER SWIMWEAR S.A.S., we want to guarantee that your order is delivered within the agreed time. If we need to contact you to notify you of any news about the order and within a month we cannot find you, we will proceed with the refund of the money. If the payment was made by credit card, MercadoPago is requested to reverse the payment. If it was made with a debit card, we will send a voucher or credit note to your personal email address registered with the purchase with a balance in favor of the value of your purchase, which will be valid for 6 months once issued. The shipping value is not included in the value of the products, this will be informed during the purchase process at check-out, after entering the delivery address of your order. On specific occasions, due to commercial strategies, shipping will be free, this will be announced on the website in current promotions.
In our online store we want to deliver your order in the shortest time possible, and we will try to deliver within the following deadlines:

1. National orders (Colombia): The shipment of the products will be made through INTERRAPIDISIMO, ENVIA, SERVIENTREGA O COORDINADORA MERCANTIL S.A., external logistics operators and contracted by FLOWER SWIMWEAR S.A.S. The logistics operator is responsible for the safe delivery of the products and within the agreed times. We have a delivery time of 3 to 5 business days for the main cities, and up to 10 business days for the rest of the country. Delivery days are counted from the day after the order is placed.
2. International orders (outside Colombia): The shipment of the products will be made through DHL EXPRESS COLOMBIA LTDA, an external logistics operator contracted by FLOWER SWIMWEAR S.A.S. The logistics operator is responsible for the safe delivery of the products and within the agreed times. We have a delivery time of 3 to 10 business days, counted from the day after the order is placed, which may vary due to retentions or delays in customs or local authorities.
   Todos los aranceles e impuestos evaluados por la aduana son responsabilidad del cliente.
   Estos tiempos no aplican en promociones o eventos especiales de la industria como por ejemplo CyberLunes, Cyber Days, Hot Sale, Black Friday, CyberSanta, Bigsale, entre otros, para estas fechas se ampliarán los plazos de entrega, estos serán informados en el sitio web en promociones vigentes también conocerá el tiempo estimado durante el proceso de compra al ingresar la dirección de entrega, en todo caso dicho plazo no superará los treinta (30) días calendario desde que fue efectuado el pedido.

hará efectiva en un plazo máximo de treinta (30) días calendario, contados a partir de la fecha en que reportes el no recibo del pedido en el plazo de treinta (30) días.

Te enviaremos algunos mails para que conozcas el estado de tu orden, desde el momento que se aprueba tu pago, cuando estemos procesando tu pedido y cuando este sea facturado y despachado. Te enviaremos un correo con la información de la guía si no recibes un correo electrónico de confirmación de envío de inmediato, ¡no te preocupes! Sabemos la fecha de entrega o la fecha indicada al momento del pago y nos aseguraremos de entregar los artículos dentro de ese plazo; en caso de algún atraso te estaremos informando. No enviamos sábados, domingos ni días festivos. Si tu pedido requiere información adicional para procesar completamente, nos comunicaremos contigo por correo electrónico